The QA7 SDK is an advanced analytics tool that can monitor and assess both sides of any call center interaction.
Agent Performance Monitoring
By analyzing the techniques and effectiveness of each agent, QA7 ensures that high-performing agents are rewarded and supported while those facing challenges receive appropriate training. This minimizes burnout and maximizes efficiency.
Automatic Alerts
QA7 continuously scans for problematic scenarios that could negatively impact customer satisfaction or business outcomes, enabling supervisors to address issues proactively.
Emotion-Based Reports
QA7 measures different emotional parameters (e.g., energy levels, stress, and anger) over any selected time frame, generating automated reports to help assess overall performance and health.
System Integration
Our expert team specializes in the comprehensive integration and meticulous installation of advanced business enhancement technologies.
Support Services
Our expert services are tailor-made to Lower costs, Boost Revenue, and enhance customer retention
Customer Service Training
We refine and enhance training programs for your business staff to guarantee superior customer service.